Responsibilities
• Define and own the test strategy for WMS and eCommerce portfolios.
• Establish risk-based testing aligned to business priorities and peak events.
• Own test governance: test plans, estimates, entry/exit criteria, defect severity models, and release readiness.
• Provide quality reporting using ADO dashboards and metrics.
• Lead test planning and execution across multiple squads and releases.
• Ensure coverage of functional, exploratory, E2E, SIT, and regression testing (manual + automated).
• Coordinate test environments, data, and dependencies.
• Manage the defect lifecycle: triage, prioritisation, root cause analysis, and production defect prevention.
• Define and evolve the automation strategy for Playwright.
• Ensure automation coverage of critical customer and operational journeys.
• Integrate automated tests into CI/CD pipelines.
• Drive shift-left testing and regression suite optimization for speed, reliability, and value.
• Lead test planning and execution for peak events (e.g., Black Friday).
• Ensure readiness for high traffic, order throughput, promotions, checkout, and fulfillment.
• Coordinate performance/load testing, dress rehearsals, and rapid triage during peaks.
• Support hypercare and post-event quality reviews.
• Coordinate performance, scalability, resilience, and integration reliability testing.
• Validate monitoring, logging, and alerts.
• Support cutovers, releases, and rollback readiness.
• Partner with business stakeholders to define UAT scope and success criteria.
• Support UAT execution, defect triage, and timely sign-off.
• Communicate quality status, risks, trade-offs, and release confidence clearly.
• Lead, coach, and mentor test analysts and automation engineers.
• Build capability in ADO, Playwright automation, and WMS/eCommerce knowledge.
• Promote a quality-first culture across delivery teams.
Qualifications & Experience
• 5+ years in software testing / quality engineering.
• 2+ years in a test lead, test management, or QA leadership role.
• Strong hands-on experience with Azure DevOps (ADO) and Playwright for test management and automation.
• Proven experience testing complex integrations across multiple systems.
• Experience supporting high-traffic or peak events, ensuring system stability under load.
• Retail, eCommerce, supply chain, or warehouse management systems (WMS).
• Experience in OMS/WMS integration testing and end-to-end operational processes.
• Test planning, defect management, and reporting in ADO.
• CI/CD pipeline integration for automated tests.
• API testing using Postman or other REST clients.
• Basic SQL and log analysis for troubleshooting.
• Strong planning, prioritisation, and organizational skills.
• Clear and confident communication with stakeholders at all levels.
• Data-driven decision-making and problem-solving.
• Calm, decisive, and effective under pressure (e.g., during peak events).
