• Contribute to the discovery phase by assisting with business cases, high-level requirements, solution design, and architecture discussions.
• Develop and execute the Business Analysis approach and strategy throughout the project lifecycle.
• Facilitate workshops, interviews, and requirements gathering sessions with stakeholders.
• Conduct impact assessments to determine business and system implications.
• Elicit, analyse, document, validate, and manage business and functional requirements.
• Produce high-quality documentation, including Business Requirements Documents (BRDs), functional specifications, and supporting artefacts.
• Create and maintain Epics, Features, User Stories, and acceptance criteria.
• Analyse and document current ("as-is") and future ("to-be") business processes, identifying opportunities for process improvements and gap analysis.
• Support solution design by collaborating with technical teams and business stakeholders.
• Coordinate and support User Acceptance Testing (UAT), including test planning, execution, defect management, and sign-off.
• Deliver user training and support change management activities where required.
• Provide post-implementation support and assist with business-as-usual (BAU) activities.
• Work closely with technical teams to understand data flows, system integrations, and interface requirements.
• Build and maintain strong relationships with internal and external stakeholders throughout the project lifecycle.

• Excellent analytical and problem-solving skills.
• Strong business process analysis and process improvement capabilities.
• Exceptional communication, presentation, and facilitation skills.
• Ability to engage confidently with stakeholders at all organisational levels.
• Strong documentation and requirements management skills.
• Excellent planning, organisational, and time management abilities.
• High attention to detail and commitment to delivering quality work.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong negotiation and stakeholder management skills.
• Ability to work independently as well as collaboratively within cross-functional teams.
• Adaptable, proactive, and solution-oriented mindset.
• Strong understanding of business systems, data analysis, and system integration concepts.
• Commitment to continuous improvement and delivering business value.

• Bachelor's degree in Business Analysis, Information Systems, Computer Science, or a related field.
• Business Analysis certification (e.g. CBAP, CCBA, ECBA, FTI or equivalent).
• Minimum of 7 years' proven experience as a Business Analyst.
• Experience within the retail industry is essential.
• Strong understanding of supply chain processes, including forecasting and replenishment.
• Experience with AI-driven forecasting and replenishment solutions is advantageous.
• Pharmaceutical industry experience will be beneficial.
• Experience working in Agile and/or Waterfall delivery environments.
• Proven track record of working on multiple projects simultaneously.
• Experience engaging with a wide range of stakeholders, including executive management, business users, technical teams, and third-party vendors.
• Strong understanding of data, system integrations, and interfaces