Responsibilities
• Perform SAP S/4HANA configuration, maintenance and functional support across Record to Report (R2R), General Ledger, intercompany reconciliation and financial closing processes.
• Analyse and resolve SAP FI incidents, service requests, posting errors, intercompany mismatches and recurring operational issues.
• Configure and maintain General Ledger structures, chart of accounts, ledger rules, journal processing and financial reporting settings.
• Support intercompany reconciliation processes, balance matching, cross-company postings, elimination structures and discrepancy resolution.
• Configure and support General Ledger rollups, ledger summarisation, financial statement versions and reporting aggregation.
• Maintain integration between General Ledger and relevant sub-ledger and Controlling processes to support accurate financial postings and trial balances.
• Support period-end and month-end closing activities, financial close schedules and the resolution of closing exceptions.
• Perform root-cause analysis, implement approved configuration fixes and document incident resolutions.
• Prepare functional specifications, test cases, configuration documentation, knowledge articles and change impact assessments.
• Execute unit and integration testing and support User Acceptance Testing (UAT) for system changes and enhancements.
• Identify opportunities to improve R2R workflows, reduce manual workarounds, streamline reconciliations and improve financial closing efficiency.
• Participate in business workshops and engage with Finance teams, operational users and SAP Centre of Excellence (CoE) stakeholders.
• Support change implementation through configuration transports, user communication, training material and post-implementation stabilisation.
• Use SAP Fiori and available AI-assisted SAP tools to support research, functional analysis, configuration verification and documentation, ensuring all outputs comply with approved design standards and internal controls.
• Prioritise incidents and service requests according to business requirements, closing deadlines, operational urgency and risk.
• Escalate complex FI/CO configuration issues, cross-module dependencies, control-related risks and architectural decisions to senior specialists or the appropriate design authority.
• Work independently within approved support procedures, configuration standards and change management processes.
Competency
• Strong analytical, problem-solving and troubleshooting skills.
• Hands-on SAP S/4HANA FI configuration and functional support capability.
• Sound understanding of Record to Report, General Ledger, intercompany accounting and financial closing processes.
• Ability to investigate complex issues, identify root causes and implement effective solutions.
• Strong attention to detail and commitment to data accuracy, financial integrity and internal controls.
• Good organisational, planning and prioritisation skills.
• Ability to manage competing priorities and meet strict month-end and period-end deadlines.
• Continuous improvement mindset with the ability to identify process inefficiencies and recommend practical solutions.
• Strong written and verbal communication skills.
• Ability to engage professionally with Finance teams, business users and technical stakeholders.
• Good documentation, testing and knowledge-sharing skills.
• Self-motivated, resilient and able to work independently while contributing effectively to a team.
• Adaptability and willingness to learn new SAP tools, technologies and AI-assisted delivery practices.
• Sound judgement in recognising risks and knowing when to escalate issues requiring senior review or approval.
• Strong customer service orientation and commitment to delivering reliable, high-quality support.