Responsibilities
• Create test cases and test the functionality of CRM platforms, client portals, and Android and Apple applications.
• Perform functional, customer scenario, stress, performance, and scalability testing.
• Test applications from a client services perspective to ensure they function correctly and are user-friendly.
• Identify, report, and help resolve software bugs and system issues.
• Ensure the overall quality, reliability, and performance of the system.
• Suggest process improvements to enhance system functionality and the user experience.
• Translate business requirements into technical testing requirements.
Competency
• Strong analytical and problem-solving skills.
• Good attention to detail.
• Good verbal and written communication skills.
• Ability to translate business requirements into technical terminology.
• Strong understanding of software testing principles and methods.
• Ability to assess applications from a client services perspective.
• Good organisational and time management skills.
• Ability to work effectively in an Agile/Scrum environment.
• Proactive approach to identifying issues and suggesting improvements.