• BCom, BSc, Diploma in Business Analysis, Information Systems, or a related qualification.
• Minimum 7 years' Business Analysis experience within complex business and technology environments.
• Proven experience in requirements gathering, process analysis, stakeholder management, solution design support, and business requirements documentation.
• Experience working within Agile, Waterfall, or Hybrid project delivery methodologies.
• Business Analysis certifications (CBAP, CCBA, or equivalent) and Financial Services/Short-Term Insurance industry experience will be advantageous.

• Lead requirements elicitation workshops, interviews, and analysis sessions with key business stakeholders.
• Analyse business processes, systems, data flows, and operational challenges to identify improvement opportunities and recommend effective solutions.
• Document and manage business requirements, functional specifications, user stories, process flows, business rules, and acceptance criteria.
• Work closely with project teams, technical resources, vendors, and business stakeholders to ensure solutions are delivered in line with business objectives.
• Support project planning, requirements prioritisation, testing activities, implementation readiness, and business adoption initiatives.

• Strong analytical thinking and problem-solving skills.
• Advanced requirements gathering, business process modelling, and documentation capabilities.
• Excellent stakeholder engagement, facilitation, and communication skills.
• Strong planning, prioritisation, and organisational abilities.
• Commercial awareness with an understanding of business value, risk, and operational impact.
• High attention to detail and commitment to quality deliverables.
• Ability to influence, mentor, and promote Business Analysis best practices.