- 1st line business support helpdesk for systems like XPLAN via 4Me (Business processes and tools)
 - System navigation and user support
 - Investigate, analyse, resolve and advise on support issues in XPLAN support environment (not limited to but main focus)
 - Building relationships with end users to continuously look at how we can improve their daily challenges
 - Regression testing of UAT and production upgrades
 - Conduct system monitoring & morning checks and mapping of accounts
 - Proactive monitoring of daily recons to ensure client portfolios are always balanced
 - Liaise with vendors to ensure timeous problem resolution
 - Work with project teams to investigate complex issues, identify and implement solutions
 - Work in partnership with other departments ensuring correct allocation of issues raised by the business
 - Maintain appropriate levels of procedural documentation
 - Adhere to appropriate departmental procedures and practices (such as auditing requirements, control procedures and incident management procedures)
 - Communicate with end users and building relationships
 - Data analysis: identify trends and recommend possible solutions

 - Tertiary qualification or a relevant qualification
 - XPLAN application experience (recommended)
 - Problem solving exposure at business level
 - Commitment to performing routine as well as investigation/analysis work tasks
 - Ability to solve complex problems
 - Understand and develop the business support team competency
 - Financial Service / Stockbroking experience beneficial
 - Excellent communication skills (English / Afrikaans) both written and verbal
 - Strong numerical orientation
 - Critical and analytical capability

 - Self-motivated, proactive, taking ownership of problems until they are resolved
 - Mature person with the sense of responsibility to do after hours
 - Highly organized with a high level of customer focus
 - Excellent time management
 - Accurate and detail orientated
 - Ability to perform well under pressure and show maturity, confidence and resilience
 - Excellent listening, communication and interpersonal skills
 - Pro-Active approach to work, clients, problem solving
 - Learning agility and curiosity
 - Assertive
 - Passionate ownership for results