• Bachelor's degree in Business, Information Systems, or related field.
• 5+ years' experience in change management within digital platforms and/or banking/financial services.
• Proven track record in leading organizational change for system implementations or digital transformations.
• Strong knowledge of change management methodologies (e.g., Prosci, ADKAR, Kotter).
• Excellent stakeholder management, communication, and facilitation skills.
• Experience in training design and delivery for system rollouts.
• Ability to work in fast paced, regulated environments with multiple stakeholders.

• Develop and execute change management strategies and plans for digital transformation initiatives.
• Partner with project teams to integrate change management activities into overall project plans.
• Conduct impact assessments and readiness evaluations across business units.
• Design and deliver communication and training plans to support adoption of new systems and processes.
• Engage stakeholders at all levels, ensuring alignment and buy in for change initiatives.
• Monitor and report on change progress, risks, and issues, adjusting strategies as required.
• Support business units in embedding new ways of working and sustaining change outcomes.

• Strategic thinking with practical delivery focus.
• Strong interpersonal and influencing skills.
• Analytical mindset with problem‑solving ability.
• Resilience and adaptability in complex environments.