Responsibilities:
- Engage with key individuals to identify learning objectives and requirements as aligned with the business culture and objectives
- Develop and update learning programs to meet learning objectives
- Design and develop assessments to evaluate learning and knowledge acquired, as well as its impact
- Consult with key stakeholders to ensure learning content is accurate and relevant
- Design and develop learning frameworks, storyboards, video scripts, delivery plans, workshop materials, etc
- Apply tested instructional design theories, practices, and methods
- Maintain project plans, documentation, course folders and workflow using relevant internal tools
- Remain abreast of trends and technologies in the field of learning and development
- Provide input into internal processes and learning methodologies to aid continuous improvement
- Provide internal QA
- Excellent planning and co-ordination skills
- The ability to work both independently and as a member of a team is required
- Problem solving, juggling multiple priorities, as well as working within set time frames
- Excellent interpersonal and networking skills
- Strong service orientation towards all stakeholders
Experience:
- Relevant tertiary qualification in L&D discipline
- Minimum 3 years of experience in designing and developing blended and online training programs
- Exposure to working in financial services preferred
- Ability to work quickly and independently while meeting the required quality levels
- Deep understanding of instructional design, learning principles, and accessibility
- Basic proficiency in instructional design tools and technologies – LMS systems, and industry standard authoring tools
- Experience with Articulate storyline or other interactive lesson development tools highly beneficial
- Experience in developing online courses is highly desirable
- Expertise in micro-learning experiences and transforming classroom or blended courses into engaging online formats
- Ability to engage effectively and credibly with all stakeholders in both spoken and written format
- Excellent presentation, writing, and customer service skills
- Effective communication with technical and non-technical audiences is essential
- Excellent organisational skills, a team-orientated attitude, ability to meet
Competencies:
- Highly organised with a high level of customer focus
- Accurate and detail orientated
- Ability to perform well under pressure and show maturity, confidence and resilience
- Excellent listening, communication and interpersonal skills
- Pro-active approach to work, clients and problem solving
- Resilient
