Responsibilities
• Align product goals with business objectives and performance metrics
• Communicate product vision clearly across teams and stakeholders
• Ensure customer facing components deliver agreed business outcomes
• Identify and escalate risks early to prevent disruption
• Maintain SLA adherence and implement corrective actions when needed
• Propose mitigations to ensure operational stability
• Mentor and guide Business Analysts and operations staff
• Drive high quality requirements and effective cross functional handoffs
• Triage and resolve operational escalations impacting customers
• Analyze recurring issues and implement preventative solutions
• Collaborate across business, IT, and product teams
• Build trust and facilitate decision making
• Communicate effectively with technical and non technical audiences
• Provide concise updates on SLA performance and operational risks
Competency
• Strong relationship building and communication skills
• Attention to detail and conflict resolution ability
• Proven leadership and mentoring experience
• Expertise in product lifecycle management and customer facing operations
• Analytical mindset with facilitation skills
