Responsibilities
• Provide technical support for bespoke software solutions (remote and onsite when required)
• Manage daily operations and administration of SQL-rich environments — including scripting, data management, and troubleshooting.
• Handle help desk administration, ensuring all calls and tickets are logged, updated, and resolved within service levels
• Take ownership of assigned calls from start to finish, coordinating across departments and following escalation procedures
• Conduct software testing and validation before client updates are released
• Assist with product installations, upgrades, and deployments
• Support product releases and new implementations
• Deliver client training sessions on various software products
• Liaise effectively with clients and internal teams to ensure customer satisfaction and issue resolution
Qualifications
• Relevant tertiary qualification in Information Technology, Computer Science, or related field
• Valid driver’s license and own reliable transport
• Minimum 2 years’ experience in scripting and administering Microsoft SQL Express / SQL Server environments.
• Proven experience in Help Desk administration, including call logging, tracking, and resolution (ITIL exposure beneficial)
• Proficiency in Microsoft Office applications
• Experience with handheld/mobile scanners (APK installations or hardware setup) beneficial
• Exposure to the fruit or meat industry is highly advantageous due to similarities in systems and processes
Competencies
• Excellent verbal and written communication skills
• Strong time management and organisational abilities
• Exceptional attention to detail
• Team player who collaborates effectively with colleagues and clients
• Self-motivated, goal-driven, and capable of working independently
• Strong customer service orientation and problem-solving ability
• Able to handle pressure and manage difficult client interactions professionally
• Innovative thinker who identifies opportunities for improvement and process enhancement
• Willingness to travel occasionally for client training and system implementations
