Responsibilities
• Lead enterprise IT programmes across OMNI, digital, and E-Commerce platforms
• Establish and maintain programme roadmaps, integrated delivery plans, and milestone tracking
• Manage interdependencies across multiple projects, workstreams, and vendors
• Drive delivery from initiation through to benefits realisation
• Ensure programme outcomes align with strategic business objectives and customer experience goals
• Lead programmes enabling omni-channel customer journeys and digital transformation
• Oversee E-Commerce platforms and marketplace capabilities
• Manage order management, fulfilment, and logistics integrations
• Deliver mobile and digital customer experience solutions
• Ensure payments, loyalty, and customer data platforms are scalable and resilient
• Establish governance structures, including Steering Committees and executive forums
• Ensure compliance with Clicks PMO methodology, stage gates, and governance standards
• Provide executive reporting on progress, risks, financials, and benefits realisation
• Lead programme assurance, readiness, and audit activities
• Own programme budgets, forecasting, and financial tracking
• Manage CAPEX/OPEX planning with Finance
• Drive business case development and benefits realisation tracking
• Ensure financial transparency and value delivery
• Manage relationships with system integrators, vendors, and strategic partners
• Lead executive and senior stakeholder engagement across IT and Business
• Facilitate decision-making and alignment across delivery teams
• Lead, mentor, and support Project and Senior Project Managers
• Promote delivery excellence and continuous improvement across the PMO
• Drive a culture of accountability, collaboration, and high performance
