Responsibilities
- Receive, assess and allocate JIRA requests
- Drive delivery of system related tasks against agreed priorities and deadlines
- Ensure periodic client cadences for alignment, prioritization and escalation activities
- Ensure adequate resource levelling in response to backlog and incoming JIRA requests
- Ensure adherence to release, incident and SAP change management procedures
- Ensure audit compliance in user access and change management
- Where applicable, ensure all SAP legislative changes are addressed
- Ensure all system upgrades and maintenances activities are planned and successfully delivered
- Ensure alignment with SAP CoE governance, procedures and principles and other applicable SGT standards
- Act as a support expert to system analysts when designing system changes
- Design and validate a complex architecture and ensure successful implementation
- Provide recommendations and guidance on the SAP S/4HANA platform and tools
- Understand the business processes for which any solution architecture is being developed
- Influence IT Strategies ensuring collaborative alignment
- Identify, assess, and solve complex business problems for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors
- Closely follows the strategic direction set by senior management when establishing near-term goals
- Interacts with senior management on matters where they may need to gain acceptance on an alternate approach
- Manage interactions and delivery with third parties contributing to the overall solution
- Oversee, manage and support a team of SAP Finance Systems technical experts
