Responsibilities
• Lead, coach and support Agile teams in applying Scrum principles, practices and values.
• Facilitate Agile ceremonies, including Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, Retrospectives and Scrum-of-Scrums.
• Promote team ownership, collaboration, accountability and continuous improvement.
• Support the team in achieving sprint goals, delivery commitments, quality standards and predictable velocity.
• Identify, manage and remove impediments that affect team performance and delivery.
• Protect the team from unplanned work, uncontrolled changes and conflicting priorities.
• Work closely with Product Owners to manage backlog priorities, scope and delivery expectations.
• Collaborate with Project Managers, Programme Managers and stakeholders to align team delivery with wider programme objectives and timelines.
• Monitor sprint progress, team capacity, delivery flow and performance metrics to improve predictability.
• Facilitate estimation of user stories, features, epics and release deliverables.
• Promote adherence to the Definition of Done, technical discipline and agreed quality standards.
• Support effective management of dependencies, risks, resource constraints and escalations.
• Encourage continuous improvement in team dynamics, processes, efficiency and delivery quality.
• Facilitate conflict resolution and escalate people-related challenges to the appropriate line management.
• Support the sequencing and coordination of technical enabler work with planned delivery activities.
• Contribute to consistent project delivery practices and governance within the Project Delivery Centre (PDC).
Competency
• Agile & Scrum Expertise: Strong knowledge of Scrum frameworks, Agile principles, Lean-Agile practices and iterative delivery.
• Leadership & Coaching: Ability to guide, mentor and empower teams through servant leadership.
• Facilitation: Excellent ability to facilitate Scrum ceremonies, workshops and collaborative discussions.
• Communication: Strong verbal and written communication skills, with the ability to engage technical teams and business stakeholders.
• Stakeholder Management: Ability to build effective working relationships and align expectations across teams and stakeholders.
• Problem-Solving: Proactive in identifying, analysing and resolving delivery challenges and impediments.
• Conflict Resolution: Ability to manage team disagreements constructively and promote a positive team environment.
• Delivery Focus: Strong focus on sprint goals, delivery predictability, quality, velocity and continuous improvement.
• Planning & Prioritisation: Ability to support backlog management, estimation, dependency coordination and delivery sequencing.
• Analytical Thinking: Ability to interpret delivery metrics, identify trends and recommend improvements.
• Adaptability: Ability to respond to changing priorities while protecting team focus and delivery commitments.
• Technical Awareness: Good understanding of software development, DevOps and technical delivery processes, with the ability to engage effectively with technical teams.
• Governance & Accountability: Ability to work within established project delivery frameworks, reporting structures and governance requirements.
