Responsibilities
- Identify stakeholders and determine activities for analysis
- Track and communicate progress throughout the SDLC
- Estimate analysis work and understand source systems (databases & process flows)
- Investigate, evaluate, design, and propose solutions
- Validate requirements with stakeholders and document them clearly
- Facilitate workshops/meetings and manage stakeholder expectations
- Negotiate, influence, and resolve conflicts
- Prioritize business requirements
- Use diagrams, models, and documentation to conceptualize requirements
- Define assumptions, constraints, and risks
- Ensure requirements meet quality standards and align with business architecture
- Ensure solutions meet stakeholder needs
- Assist testing teams to validate solutions against requirements
- Assess readiness of the organization to implement solutions
- Identify new capabilities needed to meet business objectives
- Define which capabilities will be delivered by projects/iterations
- Act as the bridge between business and delivery teams during the SDLC
- Document and manage requirements
- Investigate production issues and propose solutions
- Perform data analysis to find issues and opportunities for improvement
Experience
- Significant experience in business analysis within a formal environment
- Experience in the financial services industry
- Exposure to contact centre environments
- Experience with debt collection processes (advantageous)
- Hands-on experience using SQL for querying databases and creating test cases
- Experience working within a Scrum/Agile development process
Competencies
- Strong business knowledge of the finance industry
- Solid understanding of business analysis concepts, tools, and methodologies
- Skilled in facilitation, research, modelling, and defining requirements
- Strong problem-solving skills with attention to detail and accuracy
- Ability to work both independently and in a team
- Excellent interpersonal and communication skills
- Strong information gathering and problem-analysis ability
- Technical and professional expertis
- Innovative and solution-oriented mindset
- Quality and detail-focused
- Proactive ownership of work
- Commitment to ongoing self-development
