Responsibilities
• Contribute to Business Case development
• Assist in High-Level Design, Architecture discussions, and Requirements Definition
• Perform feasibility and impact assessments
• Identify business risks and mitigation strategies
• Develop and execute the BA approach and deliverables plan
• Align business requirements with strategic objectives
• Ensure stakeholder alignment across business and IT
• Facilitate workshops, interviews, and requirements sessions
• Engage cross-functional stakeholders (Retail, Supply Chain, IT)
• Manage stakeholder expectations and communications
• Elicit, analyse and document Business Requirements (BRDs)
• Develop Epics, Features, and User Stories with clear Acceptance Criteria
• Conduct gap analysis (as-is vs to-be)
• Document process improvements and optimization opportunities
• Ensure traceability of requirements throughout the project lifecycle
• Map and document As-Is and To-Be processes
• Identify inefficiencies and recommend improvement initiatives
• Support AI/Forecasting solution integration into existing processes
• Develop test scenarios and test cases
• Coordinate and manage User Acceptance Testing (UAT)
• Defect tracking and resolution management
• Ensure solution readiness for go-live
• Develop training materials and user guides
• Conduct end-user training sessions
• Support change management initiatives
• Provide post-go-live support
• Monitor system performance and enhancements
• Act as liaison between business and technical teams for continuous improvement
Qualifications & Experience
• Bachelor’s Degree in Business Analysis, Information Systems, Supply Chain, Project Management or related field
• Certified Business Analyst (e.g., CBAP, CCBA, FTI BA Certification or equivalent)
• Agile and/or Waterfall certification (e.g., Scrum, SAFe, PMP – advantageous)
• Minimum 8+ years Business Analysis experience
• Proven Retail industry experience
• Exposure to Supply Chain environments (Demand Planning / Forecasting highly desirable)
• Experience working in both Agile and Waterfall delivery environments
• Exposure to AI-driven forecasting systems such as Relex Solutions (advantageous)
• Experience contributing to Business Cases and High-Level Solution Design
• End-to-end project lifecycle exposure (Discovery to BAU Support)
