Responsibilities
• Engage with business stakeholders to identify challenges and opportunities
• Translate business needs into functional and technical requirements
• Develop business cases, models, and process documentation (UML, BPMN)
• Analyze data, processes, and system integrations to recommend improvements
• Collaborate with technical teams (development, QA, architecture, data) to ensure solutions meet business goals
• Participate in project lifecycle activities including QA, UAT, demos, and training
• Support incident investigations and system enhancements
• Contribute to system modernization initiatives (including cloud migration and automation)
• Prepare and present reports, dashboards, and project documentation using PowerBI and other tools
• Ensure alignment with internal standards, compliance, and governance processes
Experience
• Bachelor’s Degree in Information Systems, Computer Science, Informatics, Actuarial Science, or Engineering
• Business Analysis certification (e.g. FTI or similar)
• Project Management qualification advantageous
• 10+ years’ experience as a Business Analyst within Financial Services (preferably short-term insurance or reinsurance)
• Proven experience working with high-volume transactional software
• Strong SQL skills (ability to read and execute code)
• Advanced proficiency in Excel, Power Query, and PowerBI (data modelling, dashboards, reporting)
• Experience in data analysis, data visualization, and process mapping
• Solid understanding of Agile methodologies (Scrum, Kanban)
• Skilled in using Atlassian tools (Jira, Confluence)
• Familiar with UML, BPMN, and Enterprise Architect tools
• Exposure to digital transformation, cloud technologies, and automation tools
• Working knowledge of Large Language Models (e.g., CoPilot) is advantageous
Competencies
• Strong analytical and problem-solving skills
• Excellent communication skills — able to translate complex concepts for technical and business audiences
• High attention to detail while maintaining a strategic outlook
• Strong stakeholder management and relationship-building ability
• Adaptable, organized, and comfortable working in fast-paced environments
• Team player with a collaborative mindset and the ability to work independently
• Business acumen and understanding of financial or insurance environments
• Confident and self-driven, with the ability to stay calm under pressure
