Responsibilities:
• Partner with business stakeholders to identify opportunities, challenges, and improvement initiatives.
• Facilitate the development of business cases, strategic proposals, and conceptual solutions aligned to organisational objectives.
• Elicit, analyse, document, and manage business, functional, and data requirements.
• Analyse and model business processes, workflows, and system requirements using recognised methodologies.
• Validate solutions and ensure alignment with business strategy, project objectives, and operational needs.
• Facilitate workshops, stakeholder engagements, and requirements gathering sessions.
• Develop user stories, process maps, wireframes, prototypes, and functional specifications.
• Support Agile delivery processes, including sprint planning, backlog management, inception phases, and Scrum ceremonies.
• Collaborate with project managers, developers, architects, testers, change managers, and business stakeholders.
• Participate in Quality Assurance (QA), User Acceptance Testing (UAT), software demonstrations, and end-user training.
• Investigate production incidents, change requests, and process improvement opportunities.
• Contribute to reporting, governance activities, project steering committees, and status updates.
• Provide mentorship and guidance to Business Analysts and project teams where required.
• Support digital transformation, process optimisation, cloud migration, and data-driven initiatives.
• Ensure compliance with organisational standards, governance frameworks, and best practices.
Competency
• Business Analysis
• Process Modelling (UML, BPMN)
• Requirements Engineering
• Data Analysis and Reporting
• SQL Querying
• Power BI / Tableau
• Agile & Scrum Methodologies
• SDLC Knowledge
• Enterprise Architecture Awareness
• Business Case Development
• Test Planning and UAT Support
• AI and Emerging Technology Awareness
• Strong analytical and problem-solving skills.
• Strategic thinking and business acumen.
• Excellent communication and presentation skills.
• Strong stakeholder engagement and relationship management.
• Leadership, negotiation, and influencing ability.
• Customer-focused mindset.
• High attention to detail with the ability to balance strategic and operational perspectives.
• Ability to facilitate workshops and drive consensus among diverse stakeholders.
• Strong decision-making and ownership mindset.
• Adaptability and resilience in fast-paced, complex environments.
• Effective conflict resolution and change leadership capabilities.
• Collaborative team player with the ability to work independently.
• High emotional intelligence and interpersonal effectiveness.
• Continuous learning mindset and passion for innovation.
• Client Focus
• Cultivates Innovation
• Drives Results
• Collaboration
• Flexibility & Adaptability
• Change Leadership
• Trend Analysis
• Research & Investigation
• Project Oversight
• Reporting & Administration
