• Develop and maintain comprehensive test strategies, plans, scope and approaches
• Provide accurate test estimates for projects, enhancements and incidents
• Contribute to the continuous improvement of testing methodologies, standards and processes
• Establish and manage test data strategies and environments
• Ensure all digital tools and services meet quality standards and end-user requirements
• Review and analyse functional and business requirements for completeness, clarity and testability
• Translate business capabilities into effective test scenarios and coverage models
• Collaborate with Business Analysts and stakeholders to refine acceptance criteria
• Define and document detailed test scenarios and objectives
• Design and develop manual and automated test cases with end-to-end coverage
• Ensure traceability between requirements and test cases
• Conduct test case reviews to ensure adequate coverage and quality
• Manage and execute test preparation and execution activities independently
• Identify, prepare and manage test data requirements
• Execute scenario-based and regression test cases
• Analyse test results and quality metrics to assess system readiness
• Log, prioritise and track defects in collaboration with development teams
• Analyse test failures and debug test scripts where required
• Provide clear reporting on test coverage, progress, risks and quality metrics
• Communicate status updates and testing insights to project stakeholders
• Provide input into automation scripts and regression test suites
• Identify and recommend opportunities for automation to improve efficiency
• Support and guide automation testing practices and frameworks
• Support and monitor User Acceptance Testing (UAT) activities
• Collaborate with cross-functional teams including developers, analysts, and QA teams
• Liaise with internal and external testing service providers to ensure effective delivery
• Contribute to performance, device, penetration and integration testing initiatives

• Strong collaboration and teamwork
• Results-driven with a proactive and solution-oriented mindset
• High attention to detail and commitment to quality
• Analytical thinking and effective problem-solving
• Ability to innovate and continuously improve testing practices
• Flexibility and adaptability in fast-paced, complex environments
• Excellent verbal and written communication skills
• Strong organisational and time management skills
• Ability to manage workload independently while meeting deadlines
• Client and stakeholder focus
• Risk analysis and quality management capability
• Ownership, accountability and ability to drive tasks to completion
• Ability to remain calm under pressure and manage conflict effectively

• Minimum 5+ years of relevant software testing experience across manual and automated testing environments
• Relevant testing certification (e.g. ISTQB Test Analyst, Automation Test Analyst or similar) will be advantageous
• Proven experience in Agile (Scrum) and iterative development environments
• Strong experience in test planning, test case design, execution, and quality assessment across the SDLC and TDLC
• Demonstrated experience in developing end-to-end test scenarios from user stories, business requirements and functional specifications
• Exposure to automation testing tools and frameworks, with a willingness to grow automation capability
• Hands-on experience with testing and development tools such as Jira, Xray, Selenium, Appium, Postman, Maven, TestNG, Bamboo, Bitbucket, IntelliJ (Java), Allure, XCUITest, SQL and database query tools
• Solid understanding of Quality Assurance and Quality Control principles, test metrics and reporting
• Experience in requirements management, test management and defect management tools
• Experience working in large, complex project environments and managing testing across multiple initiatives simultaneously
• Strong analytical, problem-solving and attention to detail skills
• Working knowledge of database testing, APIs and system integrations