Salesforce Technical Architect

Permanent - Cape Town
Responsibilities
 - Present interval executive-level Salesforce platform demonstrations, and run through all features (i.e. content builder, journey builder, etc.) upon request
 - Set up and configure data models
 - Develop scalable solutions based on business objectives, marketing metrics, and tech requirements
 - Design platform configuration and data feeds to run effective automated email campaigns
 - Act as a hands-on consultant on wide-scale projects including email marketing campaigns, customer service solutions, data segmentation, customer journey, and such
 - Identify and troubleshoot platform and data feed-related issues
 - Advise teams regarding the latest tech innovations, new business initiatives, third-party solutions, and effective email templates
 - Optimize internal processes based on team requests, opportunity gaps, and business requirements
 - Communicate project initiatives to relevant stakeholders
 - Serve as the Subject Matter Expert for Salesforce Data Cloud
 - Exceed goals and metrics while providing insight to Data Cloud best practices
Experience:
- 3+ years of experience working with Salesforce Marketing Cloud and Data Cloud
 - Salesforce Marketing Cloud certification (Admin, Consultant, Developer or Email Specialist)
 - Technical educational background in a related field (bachelor’s degree, Master’s degree, etc.)
 - Extensive knowledge of database marketing
 - Excellent interpersonal and communication skills
 - The ability to provide quick solutions and recommendations
 - Minimum 1 year of hands-on full lifecycle Data Cloud implementation experience on platforms like Salesforce Data Cloud
 - 2+ years of experience with data management, data transformation, ETL, preferably using cloud-based tools/infrastructure, preferably Google Cloud Platform (GCP)
 - Experience with data architecture (ideally with marketing data) using batch and/or real-time
Required Skills:
- Solution design
 - SQL
 - Data segmentation, optimization, and management
 - Scripting and query
 - Web analytics
 - Project management
 - Basic knowledge in HTML, CSS
 - Knowledge in Javascript and Ampscript is a bonus
 - Multi-channel subscriber management
 - Digital marketing knowledge
 - Specializes in gathering and analyzing information related to data integration, subscriber
management, and identify resolutions
 - Excellent analytical and problem-solving skills
 - Knowledge of Data Governance and Data Privacy concepts and regulations a plus
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